Solve Problems & Make Decisions At Operations Level
Anticipate and identify problems Generate and evaluate alternative solutions to problems Make a decision and take responsibility for it
Recognize symptom(s) that could lead to a potential problem(s) at the workplace. Identify deviations from the organisational norm and SOPs based on the symptom(s) identified. Identify the possible root cause(s) of the problem(s) using appropriate tools and techniques.
Identify the impact of the problem(s) on one’s job responsibilities and other parties involved.
Generate and select ideas to solve the problem using creative and logical thinking. Evaluate selected ideas using pertinent criteria and choose the most desirable one(s) as the solution(s) to the problem(s). Develop an action plan for the implementation of the chosen solution(s).
Communicate chosen solution(s) and an action plan to relevant parties using suitable mode(s) of communication. Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary. Identify preventive measure(s) to avoid the recurrence of a similar problem(s) in the future.
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