Service Planning And Implementation For Champions
The Manage Operations for Service Excellence module addresses the knowledge and application skills in the effective management of resources, along with the use of organizational guidelines to manage service operations. Learners will also gain experience through recognizing resources and implementing service operations to achieve service excellence, resolving performance issues and monitoring feedback from customers.
The programme would cover the following areas:
- Resources in Service Operations
- The Service Operations Plan
- Resolving Performance Issues
- Monitoring Feedback on Service Operations
Day 1 Resources in Service Operations The Service Operations Plan
Day 2 Resolving Performance Issues Monitoring Feedback on Service Operations
Assessment Day (1 week later)
Role Play and Oral Interview (30 min).
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