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Service Leadership For Champions

Home / Courses / Level 3 Certificate in Service Excellence / Service Leadership For Champions

$340.00

1

Course Objective:

Learning Objectives On completion of this unit, participants should expect to have acquired competencies in the 4 key performance statements, namely: Performance Statements A competent individual must be able to successfully perform the following:

  1. Demonstrate the characteristics of a role model that reflect the organizationals vision, mission and values .
  2. Encourage team to deliver service in accordance with organization guidelines.
  3. Promote a customer-centric culture within the service environment to achieve service excellence.
  4. Monitor performance of self and team to ensure consistency with the organizationals guidelines.

Course Content:

The programme would cover the following areas:

  1. This programme covers knowledge and application skills in role modelling the service vision of an organization.
  2. It involves demonstrating the characteristics of a role model
  3. The promotion of a customer-centric culture within the team to achieve service excellence.
  4. It involves the monitoring of self and team to ensure consistency with the organizationâ??s guidelines

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  • Training Provider: Approved Training Organisation
  • Commerce Date: TBA
  • Hours: 16.67
  • Mode of Delivery: Classroom/Online (Pls Enquire)
  • Course Code: CRS-Q-0039537-RET

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