Course Objective:

Learning Objectives On completion of this unit, participants should expect to have acquired competencies in the 4 key performance statements, namely: Performance Statements A competent individual must be able to successfully perform the following:

1. Demonstrate the characteristics of a role model that reflect the organizationals vision, mission and values .
2. Encourage team to deliver service in accordance with organization guidelines.
3. Promote a customer-centric culture within the service environment to achieve service excellence.
4. Monitor performance of self and team to ensure consistency with the organizationals guidelines.

Course Content:

The programme would cover the following areas:

1. This programme covers knowledge and application skills in role modelling the service vision of an organization.
2. It involves demonstrating the characteristics of a role model
3. The promotion of a customer-centric culture within the team to achieve service excellence.
4. It involves the monitoring of self and team to ensure consistency with the organizationâ??s guidelines