Service Innovation (Level 1) (Avail In Nov)
The course will cover knowledge and application skills in promoting the service innovation culture in the organisation. It involves leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas.
On completion of this unit, learners will acquire service excellence skills and knowledge which will aid their service performance in their respective work. At the end of the course learners are expected to be able to:
1. Recognise the Understand the Importance of Service Innovation in the Organisation
2. Generate potential service innovation ideas to transform the customer experience
3. Evaluate potential service innovation ideas according to organisational evaluation criteria
4. Present mock-up of service innovation ideas to stakeholders
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