Course Objective:

On completion of this unit, participants should expect to have acquired competencies in the 4 key performance statements, namely: Performance Statements A competent individual must be able to successfully perform the following:

• Promote an inclusive work environment which embraces diversity
• Build team cohesion to achieve organisational service excellence
• Manage challenges and opportunities relating to diversity that have implications on service delivery. Underpinning Knowledge A competent individual should be equipped with the following knowledge:
  1. Strategies to promote an inclusive work environment (Application)
  2. Types of diversity markers and their implications at work (Analysis)
  3. Strategies to build team cohesion to achieve organisational service excellence (Application)
  4. Assessing diversity challenges and opportunities (Applications)
  5. Methods to manage diversity challenges and opportunities in the service environment (Application)

Course Content:

Day 1 Promoting Inclusivity in Diversity Written Assessment Team Cohesion

Written Assessment

Day 2 Managing challenges and opportunities

Oral Assessment