Course Objective:

This competency unit gives a context to the process of negotiation and presents advice for effective and ethical negotiation.

Course Content:

1. Plan and prepare alternatives and outcomes for both parties in negotiations to support negotiation objectives.
2. Apply communication and conflict resolution techniques to achieve desired negotiation outcomes.
3. Finalise negotiation and take necessary follow up actions to close negotiation.
4. Monitor and evaluate negotiation outcomes against objectives in accordance with organisational procedures.