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Professional Certification in Management

What you will experience

  • A total of 6 bite-sized modules focusing on the types of essential soft skills in the workplace through interactive case studies and roleplays
  • Statements of Attainment upon completion of every module
  • Stand out from the rest by enhancing your resume with a Professional Diploma by completing 2 electives
  • This programme focuses on Design Thinking which is extremely useful in tackling complex problems

 

Why you should attend

  • Employers are increasingly looking beyond academic qualifications when hiring for PMET vacancies. Relevant soft skills and the right attitudes are perceived to be more important considerations than educational qualifications
  • Essential soft skills like leadership, communication and problem-solving are usually not taught in schools
  • Enhance your problem-solving capabilities
  • Developing your personal effectiveness is very important in many aspects of life

 SkillsFuture approved and participants can make use of their Post-Secondary Education Accounts on top of up to 95% funding. Speak to us now!

Who should attend?

  • Supervisors, managers, and team leaders who need to make business decisions in their day-to-day operations
  • Individuals who aspire to be in the management team of a company
  • Business owners who would like to learn how to manage their employees 

Develop Design Thinking Leadership as a Manager

At the end of this course, learners would have gotten several learning experiences of facilitating innovation and implementing change through design thinking. A competent individual will be able to perform the following after completing this course:

  1.  Explain the relationship between communication, professional competence, and decision making at the managerial level
  2.  Demonstrate leadership skills in the workplace
  3.  Apply design thinking in managing teams
  4.  Assess own performance as a manager
  5.  Identify different communication styles in the workplace and how to manage them
  6.  Delegate work to staff using emotional intelligence
  7.  Apply decision-making models at the workplace
  8.  Brainstorm and create a prototype of a solution
  9.  Identify steps and tools in delivering and implementing solutions

Develop People Management Strategies using Design Thinking

At the end of this course, learners would have gotten several learning experiences in developing people management strategies using design thinking. A competent individual will be able to perform the following after completing this course:

  1.  Develop contextual (i.e. organisational, Industrial and legal) understanding of the relationship between high level strategy and the development and implementation of team plans and processes
  2.  Analyse how companies develop the relationship between high level strategy the development and implementation of business systems and processes to support corporate governance  
  3.  Develop understanding of the various organisational policies and procedures relating to the development of departmental or business unit strategies, and corporate governance compliance management
  4.  Develop understanding of various legal (e.g. MOM regulations, etc.) and ethical considerations relating to corporate governance
  5.  Identify sources and develop understanding of relevant professional or industry codes of practice and standards relating to corporate governance
  6.  Develop understanding of the implications and impact on employees and the organisation arising from team planning process and corporate governance management process and their roles as managers to ensure that goals are achieved
  7.  Identify trends and issues impacting team performance and develop team operational plans to achieve team objectives
  8.  Develop understanding of various leadership strategies that can impact team performance
  9.  Develop team operational plans to achieve team objectives
  10.  Support team leaders understanding and managemnet of trends and issues impacting team performance and develop team operational plans to achieve team objectives
  11.  Assess emotional states of team leaders and respond appropriately to emotional cues when leading team leaders to ensure individual needs are addressed
  12.  Facilitate team leaders’ involvement in the development of departmental or business unit strategies to achieve business objectives and how managers are involved
  13.  Develop strategies to communicate organisational values, expectations, strategic priorities to stakeholders to garner their support and buy-in
  14.  Promote demonstration of organisational values and expectations of behaviour in the workplace
  15.  Develop engagement strategies at relevant touchpoints for various personas to achieve business unit goals
  16.  Develop and modify systems and processes to improve compliance management on corporate governance and social responsibilities requirements
  17.  Develop a social media strategy to achieve its objectives. (note: This includes devlping a strategy for an integration of social media platforms, usage protocols,  and evaluative measures.)
  18.  Create a prototype of the social media platform that provides the experience of the touchpoint to achieve its objectives
  19.  Model leadership and behaviours to demonstrate application of organisational values, behaviours and governance priorities in all actions
  20.  Engage in regular self-reflection to identify own areas for improvement in leading strategy planning
  21.  Improve own strategy planning skills by subscribing to diverse learning channels and participating in peer review platforms to enhance workplace performance

Develop Design Thinking Skills Coaches

At the end of this course, learners would identify team leaders’ skill requirements and facilitate their learning opportunities to enhance performance. It also includes coaching of team leaders to help them develop their skills and gain confidence. A competent individual will be able to perform the following after completing this course:

  1. Develop understanding on capabilities and the top 10 skills sets of the future
  2. Explain the role of the manager as a skills coach
  3. Adopt models and methods of training needs analysis
  4. Apply design thinking in coaching
  5. Develop skills coaching strategy (i) – journey mapping
  6. Develop skills coaching strategy (ii) – brainstorming and prototyping
  7. Coach team leaders to enhance their role performance
  8. Develop a coaching self development and review plan

Adopt Design Thinking for Team Building

At the end of this course, learners would be able to develop team bonding initiatives using design thinking. A competent individual will be able to perform the following after completing this course:

1. Develop an understanding on interdependence in organisations

2. Develop understanding of personal role in the organistion

3. Develop understanding of journey maps of an employee

4. Develop Initiatives to drive collaborative opportunities

5. Manage conflict

6. Develop systems to sustain change

Facilitate Innovation and Implement Change through Design Thinking

At the end of this course, learners would have gotten several learning experiences of facilitating innovation and implementing change through design thinking. A competent individual will be able to perform the following after completing this course:

  1.  Explain Design Thinking
  2.  Explain need for change in this era of industry 4.0
  3.  Explain change management basics
  4.  Explain systems thinking basics
  5.  Explain organisational journey and its pivotal moments
  6.  Create the intraprenuership mindset at the workplace
  7.  Adopt change management at the workplace and why it is necessary
  8.  Develop personas for change at the workplace
  9.  Brainstorm for change at the workplace
  10.  Develop design prototypes: creating that emotional iteration for stakeholder buy-in
  11.  Apply systems thinking for change
  12.  Develop staff for sustainable change

Adopt Design Thinking Approach to Achievement of Business Results

At the end of this course, learners would guide team leaders in the development and implementation of team plans to meet business objectives. It also includes managing team performance to achieve business results and rewarding team performance. It also includes coaching of team leaders to help them develop their skills and gain confidence. A competent individual will be able to perform the following after completing this course:

  1.  Develop understanding on capabilities and the top 10 skills sets of the future
  2.  Develop understanding of performance management in organisations
  3.  Develop personal role and an “intrapreneur” in performance management
  4.  Develop performance management approaches for teams and individuals
  5.  Create the “intrapreneurship” mindset at the workplace
  6.  Apply design thinking in Performance Management
  7.  Develop journey map for organisational projects
  8.  Develop performance management approaches for teams and individuals I
  9.  Develop performance management approaches for teams and individuals II
  10.  Evaluate performance management approach
  11.  Adopt continuous professional development in performance management

Elective - Service Design for Business

At the end of this course, learners would be able to use Design Thinking tools to help individuals design service strategies for their businesses and how they can create a better experience through more human-centric value propositions. A competent individual will be able to perform the following after completing this course:

  1. Explain Design Thinking
  2. Explain the Need for Change in this era
  3. Explain the Complexities of the 21st Century Customer
  4. Explain the Consumer or Buyer Decision Making Process
  5. Explain the Marketing Theories
  6. Develop understanding of ethnography and what it is intended to generate
  7. Ideate innovative strategies to address customer needs using the Business Model Canvas
  8. Develop prototypes for service / product delivery
  9. Capture insights and re-define the problem statement.
  10. Identify other opportunities for gathering of new insights

Elective - Manage Social Media Platforms to Engage Employees

At the end of this course, learners would have gotten several learning experiences of managing social media platforms by understanding human behaviour through design thinking.  A competent individual will be able to perform the following after completing this course:

  1.  Develop understanding of social media, its approach, guidelines and pitfalls
  2.  Anticipate and address difficulties arising from usage of social media platforms
  3.  Establish user needs and wants of social media platforms
  4.  Design the processes for using of the social media platform to meet specific objectives
  5.  Develop a social media engagement strategy and plan
  6.  Develop iterations of social media media experiences using various social media tools
  7.  Develop social media strategy and content on various social media platforms
  8.  Design and implement a social media campaign to create an experience for targetted users – including contentious users to maintain a professional image
  9.  Develop a social media strategy to achieve its objectives. (note: This includes developing a strategy for an integration of social media platforms, usage protocols,  and evaluative measures.)
  10.  Create a prototype of the social media platform that provides the experience of the touchpoint to achieve its objectives
  11.  Measure effectiveness of social media platforms to achieve its objectives
  12.  Maintain professional image of the organisation when managing social media platforms
  13.  Develop continuous improvement strategy to augment and enhance personal experience and knowledge of new tools on social media platforms
  14.  Develop own strategies to keep abreast of social media platforms for continuous professional development and application

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