I thank you Exena to persuade me to come for this course. And I thank you the trainer Kenny Tay, Paul Ong, Vasu, Dev, David Chiang. They have been a good trainer to me.

Firstly, thank to Zyzy for encouraging me to join this course! This course taught me a lot of things. Not only about customer service but about life. Have to have self VMV. Thank you to Mr Kenny, David, Vasu, and Paul for their times teaching us!

My first thanks goes to Zyzy, my agent for letting me know of this course. And also thanks to Kenny Tay, Vasu, David, and Paul Ong for all the lessons and the extra knowledge they taught me. This course had made me a better person.